FAQ

Frequently Asked Questions (FAQ)

Q: What types of mats do you offer?

A: We offer two main types of mats:

  1. Polyrattan Mats (Technorattan): Our premium outdoor mats, available in various colors and designs.

  2. Polypropylene Non-woven Fabric Mats: Lighter mats, ideal for indoor use or less demanding outdoor applications.

Q: What are the dimensions of your mats?

A: Our mats come in standard rolls of 20 meters (approximately 65.6 feet) in length. We also offer custom-cut lengths to meet your specific needs. The height typically ranges from 0,915 meters (3 feet) depending on the product.

Q: Can I order samples before making a full purchase?

A: Absolutely! We encourage you to order samples to ensure satisfaction with the color, texture, and quality of our mats before placing a larger order. Contact our customer service team via email or phone. There may be a small fee for samples, which is usually credited back if you proceed with a full order.

Q: What's the difference between Polyrattan mats and Polypropylene Non-woven Fabric mats?

A:
Polyrattan mats (Technorattan):

  • Highly durable and weather-resistant

  • UV-resistant

  • Ideal for outdoor furniture, fencing, and decorative purposes

  • More rigid and structured in texture

Polypropylene Non-woven Fabric mats:

  • Lighter in weight

  • Better suited for indoor use or temporary outdoor applications

  • Softer and more flexible

  • Often used for craft projects or temporary event decor

Q: Are your products UV-resistant?

A: Yes, our Polyrattan mats are highly UV-resistant. They are designed to withstand prolonged exposure to sunlight without significant fading or degradation, ensuring your outdoor projects maintain their color and structural integrity.

Q: How should I care for and clean the mats?

A: Our mats are designed for easy maintenance:

For Polyrattan mats:

  1. Regular cleaning: Use a soft brush or cloth with mild soap and water. Rinse thoroughly.

  2. For tougher stains: Use a soft brush with warm water and mild detergent. Avoid harsh chemicals.

  3. Pressure washing: Light pressure washing is acceptable, but maintain a distance of at least 30 cm (12 inches) to avoid damaging the weave.

For Polypropylene Non-woven Fabric mats:

  1. Gentle hand washing with mild soap and cool water is recommended.

  2. Air dry only - do not use a dryer or expose to high heat.

  3. For light cleaning: Vacuuming or brushing with a soft brush can be effective.

Always test any cleaning method on a small, inconspicuous area first.

Q: What colors are available for your mats?

A: We offer a wide range of colors:

Polyrattan Mats:

  • RX08, RX113, RX101: Premium textured finishes

  • RD03: Anthracite (dark gray)

  • RD08: Straw (light beige)

  • RD18: Cream

  • RD13: Honey (warm golden brown)

  • RD17: Light Gray

Polypropylene Non-woven Fabric Mats:

  • RJ01, RJ02, RJ03, RJ04: A range of neutral tones

For the most up-to-date color options, please check our product pages or contact our customer service team.

Q: Can your mats be used for outdoor furniture?

A: Yes, our Polyrattan mats are excellent for outdoor furniture applications. They can withstand various weather conditions and are ideal for repairing or refreshing outdoor furniture, creating custom patio sets, or adding decorative elements to outdoor spaces.

Q: Are your products eco-friendly?

A: At Rattan Crafts, we are committed to sustainability and environmental responsibility:

  • Longevity: Our Polyrattan mats are designed to last, reducing the need for frequent replacements.

  • Durability: Less waste over time due to the durability of our products.

  • Recyclable Packaging: We use recyclable materials wherever possible.

  • Efficient Manufacturing: Our processes are designed to minimize waste and energy consumption.

While synthetic materials are used, their long lifespan and durability contribute to overall resource conservation.