Privacy Policy

Privacy Policy for RATTAN CRAFTS
Last updated: [Date]

1. Introduction

Welcome to RATTAN CRAFTS ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.rattancrafts.net] (the "Site") or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or make a purchase.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

2. Information We Collect

We collect information that you provide directly to us. For example, we collect information when you create an account, make a purchase, sign up for our newsletter, participate in a survey or contest, communicate with us via third-party social media sites, or otherwise communicate with us.

Types of Information We May Collect:

Personal Information:
- First and last name
- Email address
- Mailing address
- Phone number
- Payment information (credit card numbers, billing address)
Non-Personal Information:
- Browser type
- IP address
- Operating system
- Pages visited and time spent on pages
- Referring URL
- Device information

We may also collect information about you from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties.

Home Decor Specific Information:

Room sizes
Color preferences
Style preferences (e.g., modern, traditional, rustic)
Budget range for home decor projects

3. How We Collect Information

We collect information in the following ways:

a) Directly from you when you:

Register on our Site
Place an order
Subscribe to our newsletter
Respond to a survey
Fill out a form
Correspond with us

b) Automatically as you navigate through the Site:

Cookies and similar technologies
Web beacons
Flash cookies
Server logs

c) From third parties:

Social media platforms
Data analytics providers
Advertising networks

4. How We Use Your Information

We use your information for various purposes, including to:

Process and fulfill your orders
Communicate with you about your orders, products, services, and promotional offers
Administer and improve our Site and services
Analyze how you use our Site
Develop new products and services
Prevent fraudulent transactions and monitor against theft
Assist law enforcement and respond to subpoenas
Compile anonymous statistical data for our own use or for a third party's use
Resolve disputes and troubleshoot problems

Home Decor Specific Uses:

Personalize your shopping experience for home decor items
Recommend products that match your style and preferences
Provide virtual room planning services (if applicable)
Inform you about new trends in home decor
Assist with interior design consultations (if offered)

5. How We Share Your Information

We may share your information in the following situations:

With service providers, contractors, and other third-party vendors who provide services for us or on our behalf
To comply with legal obligations
To protect and defend our rights and property
With your consent or at your direction

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your consent.

6. Your Rights and Choices

You have certain rights regarding the personal information we collect about you:

Access and Update: Review and change your personal information by logging into your account or by contacting us.
Opt-out: Opt-out of future email communications by following the unsubscribe links in our emails.
Cookies: Set your browser to refuse all or some cookies or to alert you when websites set or access cookies.
Do Not Track: We do not currently respond to "Do Not Track" browser signals.
California Privacy Rights: California residents have additional rights under the California Consumer Privacy Act (CCPA).
GDPR Rights: EU residents have rights under the General Data Protection Regulation (GDPR).

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

8. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this Site.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer and use of your information in accordance with this policy.

10. Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

RATTAN CRAFTS
229 Millcreek Ln
Bloomingdale, IL 60108

13. Additional Information for California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: Request disclosure of our collection and use of your personal information over the past 12 months.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: Opt-out of the sale of your personal information (Note: we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please submit a verifiable consumer request using the contact information provided in the "Contact Us" section.

14. Additional Information for European Union Residents

If you are a resident of the European Union, you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

In certain circumstances, you have the following data protection rights:

The right to access, update, or delete the information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent

To exercise any of these rights, please contact us using the information in the "Contact Us" section.

15. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Examples of Cookies we use:
- Session Cookies: Operate our Site.
- Preference Cookies: Remember your preferences and settings.
- Security Cookies: For security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

16. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Site.

Google Analytics: Google uses the data collected to track and monitor the use of our Site and may use the collected data to contextualize and personalize ads. You can opt-out by installing the Google Analytics opt-out browser add-on.

17. Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Site.

Google AdSense & DoubleClick Cookie: Google's use of cookies enables it and its partners to serve ads based on your visit to our Site or other websites on the Internet.

18. Links to Other Sites

Our Site may contain links to other sites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

19. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

20. Law Enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

21. Legal Requirements

We may disclose your personal data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Site
Protect the personal safety of users of the Site or the public
Protect against legal liability

22. Security of Data

The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

23. Service Providers

We may employ third-party companies and individuals to facilitate our Site ("Service Providers"), to provide the Site on our behalf, to perform Site-related services, or to assist us in analyzing how our Site is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

24. Payments

We may provide paid products and/or services within the Site. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy.

Shopify Payments: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS.

25. State-Specific Privacy Rights

As our store operates across the United States, we comply with state-specific privacy laws. Here are some key state laws that may affect you:

California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Virginia: Consumer Data Protection Act (CDPA)
Colorado: Colorado Privacy Act (CPA)
Nevada: Nevada Privacy Law
Maine: Act to Protect the Privacy of Online Consumer Information

To exercise your rights under these state laws, please contact us using the information provided in the "Contact Us" section.

26. International Customers

While our primary market is the United States, we may accept orders from international customers. If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer and use of your information in accordance with this policy.

27. Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

Use of SSL (Secure Socket Layer) encryption for transmission of sensitive information
Regular security assessments and penetration testing
Employee training on data protection and privacy practices
Limited access to personal information on a need-to-know basis

28. Shopify Platform

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

29. Conclusion

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us using the information provided in the "Contact Us" section.