Payments

Payment Methods

At Rattan Crafts, we are dedicated to providing a seamless and secure shopping experience. To ensure this, we offer a diverse range of payment options tailored to your preferences and needs. We partner with leading payment processors to offer a comprehensive selection of payment methods, making your checkout process as convenient and secure as possible.

Accepted Payment Methods

We currently accept the following payment methods:

  1. Credit and Debit Cards

    • Visa

    • MasterCard

    • American Express

    • Discover

    • Diners Club

  2. Digital Wallets and Alternative Payment Methods

    • Venmo

    • Shop Pay

    • Shopify Payments

    • Google Pay

    • Apple Pay

    • Meta Pay

Credit and Debit Cards

Credit and debit cards are among the most popular payment methods. We accept cards from the following providers:

  1. Visa

    • Fast and secure transactions

    • Potential for rewards points or cashback (depending on your card agreement)

    • Zero Liability Policy for unauthorized charges

  2. MasterCard

    • Secure payments with MasterCard SecureCode

    • Potential for rewards or cashback

    • Global customer assistance for lost or stolen cards

  3. American Express

    • Top-notch fraud protection

    • Generous rewards points

    • Access to Amex offers and discounts

  4. Discover

    • 100% U.S.-based customer service

    • Free FICO® Credit Scorecard

    • Freeze it® on/off switch for your account

  5. Diners Club

    • Rewards for frequent travelers

    • Exclusive access to airport lounges

    • Travel insurance benefits

Note: All transactions are protected by advanced security measures, including industry-standard encryption.

Digital Wallets and Alternative Payment Methods

In addition to traditional card payments, we offer several digital wallet and alternative payment options:

  1. Venmo

    • Pay directly from your Venmo balance

    • Split purchases with friends

    • Mobile-friendly checkout

  2. Shop Pay

    • Faster checkout by saving payment and shipping information

    • Option to split payments into installments (where available)

    • Enhanced security through tokenization

  3. Shopify Payments

    • Seamless checkout experience

    • Reduced fraud risk through advanced fraud analysis

    • Support for multiple currencies

  4. Google Pay

    • Make payments with Android devices, Google Chrome, or Gmail

    • Secure storage of credit/debit card information

    • Automatic use of rewards cards and offers

  5. Apple Pay

    • Payments using iOS devices (iPhone, iPad, Apple Watch)

    • Quick and secure transactions with Face ID or Touch ID

    • Tokenization for secure credit/debit card information

  6. Meta Pay

    • Payments across Meta's family of apps (Facebook, Instagram, WhatsApp)

    • Secure storage of payment information

    • Ability to track payments and view payment history

How to Use Our Payment Methods

Credit and Debit Cards:

  1. Select items and proceed to checkout.

  2. Choose "Credit or Debit Card" as your payment method.

  3. Enter your card details (number, expiration date, CVV).

  4. Review and confirm the payment.

Venmo:

  1. Select Venmo at checkout.

  2. Authorize the payment through your Venmo account.

  3. Log in if necessary, review payment details, and confirm.

Shop Pay:

  1. Choose Shop Pay at checkout.

  2. Enter your phone number or email associated with Shop Pay.

  3. Enter the 6-digit verification code received.

  4. Select or enter your payment method and complete the purchase.

Shopify Payments:

  1. Select your card payment option at checkout.

  2. Enter your card details.

  3. Payment will be processed securely through Shopify Payments.

Google Pay:

  1. Select Google Pay at checkout.

  2. Choose the card from your Google Pay account.

  3. Confirm the payment using your device's authentication method.

Apple Pay:

  1. Select Apple Pay at checkout on a compatible device.

  2. Review order details and authenticate with Face ID, Touch ID, or passcode.

Meta Pay:

  1. Choose Meta Pay at checkout.

  2. Log in to your Facebook or Instagram account if needed.

  3. Select your payment method and confirm.

Security and Privacy

We prioritize the protection of your financial information with the following measures:

  • SSL Encryption: Secures data transmitted during checkout.

  • PCI DSS Compliance: Adheres to standards for secure payment processing.

  • Tokenization: Replaces sensitive data with non-sensitive equivalents.

  • Fraud Detection: Monitors and flags suspicious transactions.

  • Data Protection: Complies with GDPR and CCPA regulations.

Currency and Pricing

  • All prices are listed in United States Dollars (USD).

  • No hidden fees at checkout.

  • International customers may incur currency conversion fees applied by their bank.

Payment Processing

  • Transactions are processed in real-time, with immediate authorization.

  • Order confirmation is sent right away.

  • We begin processing your order without delay.

Future Payment Options

We plan to introduce the following options:

  • Afterpay: Split your purchase into four interest-free payments.

  • Klarna: Offers various flexible payment plans.

  • Revolut: A digital banking alternative with multi-currency support.

Large Transactions

  • Transactions flagged for review may require verification.

  • You may receive a call or email for purchase verification.

  • Orders are processed promptly once verified.

Payment Information Updates

To keep your payment information up to date:

  1. Log into your account.

  2. Navigate to the payment methods section.

  3. Add or update payment methods.

Update information if:

  • Your credit card expires.

  • You get a new card.

  • Your billing address changes.

Refunds and Chargebacks

  • Refunds are processed using the original payment method.

  • Processing times vary; typically 5-10 business days for credit card refunds.

  • Contact customer support for unauthorized charges or to initiate a chargeback.

Payment Issues

If you encounter payment issues:

  1. Verify all information is correct.

  2. Ensure your payment method is valid and has sufficient funds.

  3. Clear your browser cache or try a different browser.

  4. Retry the transaction or use a different payment method.

For persistent issues, contact our customer support team.

Customer Support

For any payment-related questions or issues, reach out to us:

  • Email: [support email address]

  • Website contact form

  • Phone: [support phone number] (during business hours)

We aim to respond to inquiries within 24 hours.

We appreciate your trust in Rattan Crafts and are committed to providing a secure and enjoyable shopping experience. If you have any questions about our payment methods or security measures, please do not hesitate to contact us. Thank you for choosing to shop with us!