Shipping

Shipping Policy

At RATTAN CRAFTS, we understand that receiving your order promptly and in perfect condition is crucial to your satisfaction. Our shipping policy is designed to ensure a smooth, transparent, and efficient delivery process. Below, you'll find detailed information about our shipping practices, options, and policies.

1. Shipping Coverage

Current Shipping Area:

  • We ship exclusively within the United States including all 50 states and U.S. territories.

  • International Shipping: We do not currently offer international shipping.

Future Expansion Plans:

  • We are continuously evaluating opportunities to expand our shipping coverage.

  • If you’re outside the U.S. and interested in our products, sign up for our newsletter to stay informed about changes to our shipping policy.

2. Shipping Carriers

We partner with trusted, reliable shipping carriers to ensure your orders reach you safely and on time. Our primary shipping partners are:

  • FedEx

  • UPS

Why We Chose These Carriers:

  • Extensive network coverage across the U.S.

  • Reliable tracking systems

  • Variety of shipping speed options

  • Strong record of careful package handling

Note: We reserve the right to use other reputable shipping services when necessary to ensure the most efficient delivery of your order.

3. Standard Delivery Times

For most orders, you can expect the following timeline:

  • Processing Time: 24 hours

    • This is the time it takes us to prepare your order for shipment after you place it. During peak seasons or sales events, processing time may be slightly longer.

  • Transit Time: 3-5 business days

    • The time it takes for your package to travel from our warehouse to your address. Actual transit time may vary based on your location and chosen shipping method.

Total Estimated Delivery Time: 4-6 business days

Note: Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Shipping Costs

We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items. Here’s how our shipping costs work:

  • Free Shipping: Available for orders over $500 (standard shipping only) within the contiguous U.S. (excludes Alaska, Hawaii, and U.S. territories).

  • Standard Shipping: For orders under $500, shipping costs are calculated based on weight, dimensions, and destination of your package. Exact cost is provided during checkout.

  • Expedited Shipping: Available for an additional fee, with costs varying based on weight, dimensions, destination, and speed. Options typically include 2-Day and Overnight shipping.

  • Oversized Items: Large or heavy items may incur additional shipping charges, which will be clearly indicated on the product page and during checkout.

Shipping Cost Calculation:

  1. Add items to your cart

  2. Proceed to checkout

  3. Enter your shipping address

  4. Select your preferred shipping method

  5. The total cost, including shipping, will be displayed before you submit your order

5. Order Processing

We pride ourselves on quick and efficient order processing. Here’s what happens after you place an order:

  1. Order Confirmation: You’ll receive an email confirming that we’ve received your order.

  2. Processing (24 hours):

    • Our team reviews your order

    • We verify product availability

    • We prepare your items for shipment

    • For custom or made-to-order items, processing time may be longer

  3. Shipment Confirmation: Once your order ships, you’ll receive an email with:

    • Tracking number

    • Estimated delivery date

    • Link to track your package

  4. In Transit: Your package is on its way to you via the chosen shipping method.

  5. Delivery: The carrier delivers your package to the provided address.

Order Cut-off Times:

  • Orders placed before 2 PM EST on business days typically ship the same day.

  • Orders placed after 2 PM EST or on weekends/holidays will begin processing the next business day.

6. Tracking Your Order

We believe in keeping you informed every step of the way. Here’s how you can track your order:

  • Tracking Number: Provided in your shipment confirmation email.

  • Tracking Methods:

    1. Click the tracking link in your shipment confirmation email

    2. Visit our website and enter your tracking number in the "Track Order" section

    3. Go directly to the carrier’s website (FedEx or UPS) and enter your tracking number

What Tracking Information Tells You:

  • Estimated delivery date

  • Package’s current location

  • History of package movement

  • Any delivery attempts or issues

If You Can’t Find Your Tracking Information:

  • Check your spam/junk email folder for the shipment confirmation

  • Allow up to 24 hours after receiving your order confirmation for tracking to become available

  • Contact our customer service if you still can’t locate your tracking information

7. Shipping Methods

We offer various shipping methods to meet your needs:

  • Standard Shipping: Our default shipping method, with delivery in 3-5 business days. Most cost-effective for non-urgent deliveries.

  • Expedited Shipping:

    1. Two-Day Shipping: Guaranteed delivery within 2 business days. Available for most locations in the contiguous U.S.

    2. Overnight Shipping: Guaranteed delivery by the next business day. Available for select locations. Cut-off times apply for next-day delivery.

Note:

  • Expedited shipping options may not be available for all products or locations.

  • Additional fees apply for expedited shipping.

  • Expedited shipping refers to transit time, not processing time.

8. Delivery Information

To ensure successful delivery:

  • Shipping Address: Provide a complete and accurate address, including apartment or unit numbers. Add delivery instructions if necessary (e.g., "Leave at back door").

  • Signature Requirements: Packages valued over $500 may require a signature upon delivery. You can request signature confirmation for any package during checkout.

  • If You’re Not Home:

    • Most packages can be left at your door if no signature is required.

    • For packages requiring a signature, the carrier will leave a notice and attempt redelivery.

  • Alternative Delivery Options: FedEx and UPS offer options to:

    • Hold your package at their local facility

    • Redirect to a different address

    • Schedule a specific delivery time

  • Business Addresses: Ensure someone is available to receive packages during business hours. Provide a contact phone number for the delivery person.

  • P.O. Boxes: We can ship to P.O. Boxes using USPS, but delivery may take longer. Not all items can be shipped to P.O. Boxes due to size restrictions.

9. Shipping Restrictions

Certain restrictions apply to our shipping:

  • Location Restrictions: We currently ship only within the United States. Some items may have additional restrictions for Alaska, Hawaii, or U.S. territories.

  • Product Restrictions: Hazardous materials or dangerous goods may have shipping limitations. Oversized items may require special shipping arrangements.

  • Address Restrictions: We cannot ship to known freight forwarders without prior approval. Military APO/FPO addresses may have restrictions on certain items.

10. Handling of Specific Situations

  • Lost Packages: If your tracking shows no movement for 5 business days, contact us. We’ll work with the carrier to locate your package or arrange a replacement.

  • Damaged Packages: Inspect your package upon delivery. If damage is visible, you can refuse the package. For concealed damage, contact us within 48 hours of delivery. Take photos of the damaged item and packaging for our claims process.

  • Incorrect or Missing Items: Verify the contents of your package against your packing slip. If items are missing or incorrect, contact us within 48 hours of delivery.

  • Returned Packages: If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you. You may be responsible for re-shipping costs if the error was in the provided address.

11. International Customers

While we currently don't offer international shipping, we value our global customers:

  • Consider using a package forwarding service.

  • Be aware of any import duties or taxes your country may impose.

  • Keep an eye on our website or newsletter for updates on international shipping options.

12. Seasonal Considerations

During peak seasons (like holidays):

  • Processing Times: May be slightly longer.

  • Delivery Estimates: May be extended.

  • Holiday Shipping Deadlines: We publish estimated holiday shipping deadlines each year. These deadlines help ensure delivery before major holidays. Check our website or newsletter for current year deadlines.

  • Weather Delays: Severe weather can impact shipping times. We monitor weather conditions and will notify you of potential delays.

13. Sustainability in Shipping

We’re committed to reducing our environmental impact:

  • We use recyclable packaging materials whenever possible.

  • We optimize package sizes to reduce waste.

  • We’re continuously exploring more sustainable shipping options.

How You Can Help:

  • Choose ground shipping when time allows (it has a lower carbon footprint).

  • Combine multiple items into one order when possible.

  • Recycle or reuse the packaging materials you receive.

14. Large Item Delivery

For oversized items like furniture:

  • Additional shipping charges may apply.

  • Delivery times may be longer.

  • Curbside Delivery: Standard for large items.

  • White Glove Service: Delivery inside your home may be available for an additional fee.

Preparing for Large Item Delivery:

  • Ensure there’s a clear path to your desired location.

  • Measure doorways and staircases to ensure the item will fit.

  • Be available or have someone available to accept the delivery.

15. Customer Service Support

Our dedicated customer service team is here to assist you with any shipping-related queries:

  • Response Time: Within 24 hours.

  • Contact Methods:

    • Email: [Your Email]

    • Phone: [Your Phone Number]

    • Live Chat: Available on our website during business hours.

When to Contact Us About Shipping:

  • You haven’t received a shipping confirmation after 48 hours.

  • Your tracking information hasn’t updated in 5 days.

  • You need to change your shipping address after placing an order.

  • You have questions about shipping options or costs.

  • Your package arrived damaged or is missing items.

16. Shipping Insurance

  • Default Insurance: All packages are insured up to $100.

  • Additional Insurance: Can be purchased during checkout for valuable items.

  • Claims for Damaged Items: Follow our claims process outlined in section 10.

17. Shipping Policy Updates

We continuously review and update our shipping policies to better serve you:

  • Check this page periodically for the most up-to-date information.

  • Major changes to our shipping policy will be announced via email to our customers.

Conclusion

At RATTAN CRAFTS, we’re committed to providing you with a smooth, transparent, and efficient shipping experience. From the moment you place your order to the time it arrives at your doorstep, we strive to keep you informed and ensure your satisfaction.

If you have any questions or concerns about our shipping policies or a specific order, please don’t hesitate to contact our customer service team. We’re here to help make your shopping experience with us as enjoyable as possible.

Thank you for choosing RATTAN CRAFTS for your [product type] needs. We appreciate your business and look forward to delivering quality products to your doorstep.